Customer FAQ

Q. Why should I use xpertfind.com to find tradespeople?

A.  xpertfind.com makes it quick and easy for customers to find recommended local tradesmen for a whole range of home improvement jobs. We have a comprehensive database of professionals covering an extensive range of trades from builders and electricians to more specialist areas such as locksmiths and heating engineers. We bring together feedback for customers to review, in the form of previous customers ratings on each and every tradesman in our database.

Customers post their jobs online, get details from a selected number of tradesmen that match their criteria and decide which tradesmen they want to get quotes from. Think of us as a marketplace - for customers who want to find good professionals who, in turn, want genuine local jobs to work on.

Q. How do I post a job with xpertfind.com?

A. All you have to enter is the type of tradesman you're looking for (e.g. electrician, builder, carpenter), the kind of job you need doing (e.g. lighting, extension, hanging doors), your postcode, the start date, a summary of the job and a rough estimate of what you are willing to pay. You can also upload photos later in the process to give the tradesmen a better idea of what exactly needs doing.

Q. Do I have to pay anything to use the services of xpertfind.com?

A. No. It's completely free for all customers.

Q. What happens after I have posted a job?

A. We'll send you details of three local, matched tradesmen within 24 hours of your job posting. In the rare instance that we haven't been able to locate suitable and interested Xpertfind tradesmen, we will:

· Offer your job to tradesmen of our affiliates

· Offer you chance to extend the job for an extra 72 hours to Xpertfind tradesmen, after which the job will be closed

  Both of these steps will help to ensure that we find the right tradesmen for your job.

We'll send you an email including all contact details, information on the tradesmen's skills and relevant qualifications, and any recent feedback However, we will not automatically be able to provide such detailed information on any tradesmen of one of our affiliates who purchases the lead for your job. Should you require this information, you can contact us directly and we will endeavour to provide the information you require, or you can waitfor the tradesman to contact you directly.

Q. What if I need to change or cancel the job?

A. You can always log into your secure area and change your job details. If you are making a significant change you might want to consider cancelling your job and posting a new job. We would please ask that if the work is no longer required you cancel the job immediately to avoid tradesmen contacting you regarding your cancelled job.

Q. How does xpertfind.com find me the right tradesmen?

A. The best thing about xpertfind.com is that we take all the hard work out of finding a reliable local tradesman. We search our extensive database of tradesmen and only match those with the right skills. Our selections are completely unbiased. In addition, we only send you details of tradesmen who not only have the expertise and experience you want, but are based close to your postcode and have expressed an interest in your job.

Q. How many tradesmen will contact me and do I need to contact them?

A. It's our job to find local tradesmen who are interested in, and have the necessary expertise for, your particular job. You'll be contacted by up to three tradesmen for each job that you post. If you have not heard from a tradesman within 24 hours of receiving their details, we would suggest that you contact them.

Q. How do I choose a tradesman?

A. You have total control in choosing the tradesman for your job. But here are a few things you should think about when choosing your tradesman. What skills and experience do they have? What qualifications have they achieved? Are they professional, reliable, punctual and courteous? Have they done a job like yours before? How far away are they? What's their feedback like? If any of the tradesmen don't have any feedback or references provided in their details, ask to speak to some of their previous customers directly. Is the price just a bit too high or a bit too low - remember, it's not always best to go for the lowest price.

Q. How do I give feedback?

A. Completing the feedback shouldn't take more than five minutes but is highly valuable to other customers. As well as ticking the ratings boxes, it's important that you also give us feedback in the Comments section. This is extremely useful because it tells us, and the many other customers who use xpertfind.com, which of the tradesmen are doing a great job and giving good service. And which aren't.

In short, if you're happy, tell us about it. And if you're unhappy, tell us about that too. Remember, your feedback will also be seen by the tradesmen and good, constructive comments will be very helpful to them.

Q. How safe is my personal data?

A. We hold the information you complete in a database, with appropriate safeguards using the latest technology to ensure the highest levels of security. We further encrypt all passwords and any other sensitive information. Our server is protected by a dedicated firewall and we operate strict internal policies with regard to accessing personal information. You can see our full Privacy Policy here.

 

 

If you have further questions that we have not been able to answer in these FAQ please feel free to send your question to mailto:help@xpertfind.com?subject=Customer General Enquiry.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We'll send you an email including all contact details, information on the tradesmen's skills and relevant qualifications, and any recent feedback However, we will not automatically be able to provide such detailed information on any tradesmen of one of our affiliates who purchases the lead for your job. Should you require this information, you can contact us directly and we will endeavour to provide the information you require, or you can waitfor the tradesman to contact you directly.

Q. What if I need to change or cancel the job?

A. You can always log into your secure area and change your job details. If you are making a significant change you might want to consider cancelling your job and posting a new job. We would please ask that if the work is no longer required you cancel the job immediately to avoid tradesmen contacting you regarding your cancelled job.

Q. How does xpertfind.com find me the right tradesmen?

A. The best thing about xpertfind.com is that we take all the hard work out of finding a reliable local tradesman. We search our extensive database of tradesmen and only match those with the right skills. Our selections are completely unbiased. In addition, we only send you details of tradesmen who not only have the expertise and experience you want, but are based close to your postcode and have expressed an interest in your job.

Q. How many tradesmen will contact me and do I need to contact them?

A. It's our job to find local tradesmen who are interested in, and have the necessary expertise for, your particular job. You'll be contacted by up to three tradesmen for each job that you post. If you have not heard from a tradesman within 24 hours of receiving their details, we would suggest that you contact them.

Q. How do I choose a tradesman?

A. You have total control in choosing the tradesman for your job. But here are a few things you should think about when choosing your tradesman. What skills and experience do they have? What qualifications have they achieved? Are they professional, reliable, punctual and courteous? Have they done a job like yours before? How far away are they? What's their feedback like? If any of the tradesmen don't have any feedback or references provided in their details, ask to speak to some of their previous customers directly. Is the price just a bit too high or a bit too low - remember, it's not always best to go for the lowest price.

Q. How do I give feedback?

A. Completing the feedback shouldn't take more than five minutes but is highly valuable to other customers. As well as ticking the ratings boxes, it's important that you also give us feedback in the Comments section. This is extremely useful because it tells us, and the many other customers who use xpertfind.com, which of the tradesmen are doing a great job and giving good service. And which aren't.

In short, if you're happy, tell us about it. And if you're unhappy, tell us about that too. Remember, your feedback will also be seen by the tradesmen and good, constructive comments will be very helpful to them.

Q. How safe is my personal data?

A. We hold the information you complete in a database, with appropriate safeguards using the latest technology to ensure the highest levels of security. We further encrypt all passwords and any other sensitive information. Our server is protected by a dedicated firewall and we operate strict internal policies with regard to accessing personal information. You can see our full Privacy Policy here.

 

 

If you have further questions that we have not been able to answer in these FAQ please feel free to send your question to mailto:help@xpertfind.com?subject=Customer General Enquiry.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

· Offer you chance to extend the job for an extra 72 hours to Xpertfind tradesmen, after which the job will be closed

  Both of these steps will help to ensure that we find the right tradesmen for your job.

We'll send you an email including all contact details, information on the tradesmen's skills and relevant qualifications, and any recent feedback However, we will not automatically be able to provide such detailed information on any tradesmen of one of our affiliates who purchases the lead for your job. Should you require this information, you can contact us directly and we will endeavour to provide the information you require, or you can waitfor the tradesman to contact you directly.

Q. What if I need to change or cancel the job?

A. You can always log into your secure area and change your job details. If you are making a significant change you might want to consider cancelling your job and posting a new job. We would please ask that if the work is no longer required you cancel the job immediately to avoid tradesmen contacting you regarding your cancelled job.

Q. How does xpertfind.com find me the right tradesmen?

A. The best thing about xpertfind.com is that we take all the hard work out of finding a reliable local tradesman. We search our extensive database of tradesmen and only match those with the right skills. Our selections are completely unbiased. In addition, we only send you details of tradesmen who not only have the expertise and experience you want, but are based close to your postcode and have expressed an interest in your job.

Q. How many tradesmen will contact me and do I need to contact them?

A. It's our job to find local tradesmen who are interested in, and have the necessary expertise for, your particular job. You'll be contacted by up to three tradesmen for each job that you post. If you have not heard from a tradesman within 24 hours of receiving their details, we would suggest that you contact them.

Q. How do I choose a tradesman?

A. You have total control in choosing the tradesman for your job. But here are a few things you should think about when choosing your tradesman. What skills and experience do they have? What qualifications have they achieved? Are they professional, reliable, punctual and courteous? Have they done a job like yours before? How far away are they? What's their feedback like? If any of the tradesmen don't have any feedback or references provided in their details, ask to speak to some of their previous customers directly. Is the price just a bit too high or a bit too low - remember, it's not always best to go for the lowest price.

Q. How do I give feedback?

A. Completing the feedback shouldn't take more than five minutes but is highly valuable to other customers. As well as ticking the ratings boxes, it's important that you also give us feedback in the Comments section. This is extremely useful because it tells us, and the many other customers who use xpertfind.com, which of the tradesmen are doing a great job and giving good service. And which aren't.

In short, if you're happy, tell us about it. And if you're unhappy, tell us about that too. Remember, your feedback will also be seen by the tradesmen and good, constructive comments will be very helpful to them.

Q. How safe is my personal data?

A. We hold the information you complete in a database, with appropriate safeguards using the latest technology to ensure the highest levels of security. We further encrypt all passwords and any other sensitive information. Our server is protected by a dedicated firewall and we operate strict internal policies with regard to accessing personal information. You can see our full Privacy Policy here.

 

 

If you have further questions that we have not been able to answer in these FAQ please feel free to send your question to mailto:help@xpertfind.com?subject=Customer General Enquiry.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We'll send you an email including all contact details, information on the tradesmen's skills and relevant qualifications, and any recent feedback However, we will not automatically be able to provide such detailed information on any tradesmen of one of our affiliates who purchases the lead for your job. Should you require this information, you can contact us directly and we will endeavour to provide the information you require, or you can waitfor the tradesman to contact you directly.

Q. What if I need to change or cancel the job?

A. You can always log into your secure area and change your job details. If you are making a significant change you might want to consider cancelling your job and posting a new job. We would please ask that if the work is no longer required you cancel the job immediately to avoid tradesmen contacting you regarding your cancelled job.

Q. How does xpertfind.com find me the right tradesmen?

A. The best thing about xpertfind.com is that we take all the hard work out of finding a reliable local tradesman. We search our extensive database of tradesmen and only match those with the right skills. Our selections are completely unbiased. In addition, we only send you details of tradesmen who not only have the expertise and experience you want, but are based close to your postcode and have expressed an interest in your job.

Q. How many tradesmen will contact me and do I need to contact them?

A. It's our job to find local tradesmen who are interested in, and have the necessary expertise for, your particular job. You'll be contacted by up to three tradesmen for each job that you post. If you have not heard from a tradesman within 24 hours of receiving their details, we would suggest that you contact them.

Q. How do I choose a tradesman?

A. You have total control in choosing the tradesman for your job. But here are a few things you should think about when choosing your tradesman. What skills and experience do they have? What qualifications have they achieved? Are they professional, reliable, punctual and courteous? Have they done a job like yours before? How far away are they? What's their feedback like? If any of the tradesmen don't have any feedback or references provided in their details, ask to speak to some of their previous customers directly. Is the price just a bit too high or a bit too low - remember, it's not always best to go for the lowest price.

Q. How do I give feedback?

A. Completing the feedback shouldn't take more than five minutes but is highly valuable to other customers. As well as ticking the ratings boxes, it's important that you also give us feedback in the Comments section. This is extremely useful because it tells us, and the many other customers who use xpertfind.com, which of the tradesmen are doing a great job and giving good service. And which aren't.

In short, if you're happy, tell us about it. And if you're unhappy, tell us about that too. Remember, your feedback will also be seen by the tradesmen and good, constructive comments will be very helpful to them.

Q. How safe is my personal data?

A. We hold the information you complete in a database, with appropriate safeguards using the latest technology to ensure the highest levels of security. We further encrypt all passwords and any other sensitive information. Our server is protected by a dedicated firewall and we operate strict internal policies with regard to accessing personal information. You can see our full Privacy Policy here.

 

 

If you have further questions that we have not been able to answer in these FAQ please feel free to send your question to mailto:help@xpertfind.com?subject=Customer General Enquiry.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

· Offer your job to tradesmen of our affiliates

· Offer you chance to extend the job for an extra 72 hours to Xpertfind tradesmen, after which the job will be closed

  Both of these steps will help to ensure that we find the right tradesmen for your job.

We'll send you an email including all contact details, information on the tradesmen's skills and relevant qualifications, and any recent feedback However, we will not automatically be able to provide such detailed information on any tradesmen of one of our affiliates who purchases the lead for your job. Should you require this information, you can contact us directly and we will endeavour to provide the information you require, or you can waitfor the tradesman to contact you directly.

Q. What if I need to change or cancel the job?

A. You can always log into your secure area and change your job details. If you are making a significant change you might want to consider cancelling your job and posting a new job. We would please ask that if the work is no longer required you cancel the job immediately to avoid tradesmen contacting you regarding your cancelled job.

Q. How does xpertfind.com find me the right tradesmen?

A. The best thing about xpertfind.com is that we take all the hard work out of finding a reliable local tradesman. We search our extensive database of tradesmen and only match those with the right skills. Our selections are completely unbiased. In addition, we only send you details of tradesmen who not only have the expertise and experience you want, but are based close to your postcode and have expressed an interest in your job.

Q. How many tradesmen will contact me and do I need to contact them?

A. It's our job to find local tradesmen who are interested in, and have the necessary expertise for, your particular job. You'll be contacted by up to three tradesmen for each job that you post. If you have not heard from a tradesman within 24 hours of receiving their details, we would suggest that you contact them.

Q. How do I choose a tradesman?

A. You have total control in choosing the tradesman for your job. But here are a few things you should think about when choosing your tradesman. What skills and experience do they have? What qualifications have they achieved? Are they professional, reliable, punctual and courteous? Have they done a job like yours before? How far away are they? What's their feedback like? If any of the tradesmen don't have any feedback or references provided in their details, ask to speak to some of their previous customers directly. Is the price just a bit too high or a bit too low - remember, it's not always best to go for the lowest price.

Q. How do I give feedback?

A. Completing the feedback shouldn't take more than five minutes but is highly valuable to other customers. As well as ticking the ratings boxes, it's important that you also give us feedback in the Comments section. This is extremely useful because it tells us, and the many other customers who use xpertfind.com, which of the tradesmen are doing a great job and giving good service. And which aren't.

In short, if you're happy, tell us about it. And if you're unhappy, tell us about that too. Remember, your feedback will also be seen by the tradesmen and good, constructive comments will be very helpful to them.

Q. How safe is my personal data?

A. We hold the information you complete in a database, with appropriate safeguards using the latest technology to ensure the highest levels of security. We further encrypt all passwords and any other sensitive information. Our server is protected by a dedicated firewall and we operate strict internal policies with regard to accessing personal information. You can see our full Privacy Policy here.

 

 

If you have further questions that we have not been able to answer in these FAQ please feel free to send your question to mailto:help@xpertfind.com?subject=Customer General Enquiry.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We'll send you an email including all contact details, information on the tradesmen's skills and relevant qualifications, and any recent feedback However, we will not automatically be able to provide such detailed information on any tradesmen of one of our affiliates who purchases the lead for your job. Should you require this information, you can contact us directly and we will endeavour to provide the information you require, or you can waitfor the tradesman to contact you directly.

Q. What if I need to change or cancel the job?

A. You can always log into your secure area and change your job details. If you are making a significant change you might want to consider cancelling your job and posting a new job. We would please ask that if the work is no longer required you cancel the job immediately to avoid tradesmen contacting you regarding your cancelled job.

Q. How does xpertfind.com find me the right tradesmen?

A. The best thing about xpertfind.com is that we take all the hard work out of finding a reliable local tradesman. We search our extensive database of tradesmen and only match those with the right skills. Our selections are completely unbiased. In addition, we only send you details of tradesmen who not only have the expertise and experience you want, but are based close to your postcode and have expressed an interest in your job.

Q. How many tradesmen will contact me and do I need to contact them?

A. It's our job to find local tradesmen who are interested in, and have the necessary expertise for, your particular job. You'll be contacted by up to three tradesmen for each job that you post. If you have not heard from a tradesman within 24 hours of receiving their details, we would suggest that you contact them.

Q. How do I choose a tradesman?

A. You have total control in choosing the tradesman for your job. But here are a few things you should think about when choosing your tradesman. What skills and experience do they have? What qualifications have they achieved? Are they professional, reliable, punctual and courteous? Have they done a job like yours before? How far away are they? What's their feedback like? If any of the tradesmen don't have any feedback or references provided in their details, ask to speak to some of their previous customers directly. Is the price just a bit too high or a bit too low - remember, it's not always best to go for the lowest price.

Q. How do I give feedback?

A. Completing the feedback shouldn't take more than five minutes but is highly valuable to other customers. As well as ticking the ratings boxes, it's important that you also give us feedback in the Comments section. This is extremely useful because it tells us, and the many other customers who use xpertfind.com, which of the tradesmen are doing a great job and giving good service. And which aren't.

In short, if you're happy, tell us about it. And if you're unhappy, tell us about that too. Remember, your feedback will also be seen by the tradesmen and good, constructive comments will be very helpful to them.

Q. How safe is my personal data?

A. We hold the information you complete in a database, with appropriate safeguards using the latest technology to ensure the highest levels of security. We further encrypt all passwords and any other sensitive information. Our server is protected by a dedicated firewall and we operate strict internal policies with regard to accessing personal information. You can see our full Privacy Policy here.

 

 

If you have further questions that we have not been able to answer in these FAQ please feel free to send your question to mailto:help@xpertfind.com?subject=Customer General Enquiry.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

· Offer you chance to extend the job for an extra 72 hours to Xpertfind tradesmen, after which the job will be closed

  Both of these steps will help to ensure that we find the right tradesmen for your job.

We'll send you an email including all contact details, information on the tradesmen's skills and relevant qualifications, and any recent feedback However, we will not automatically be able to provide such detailed information on any tradesmen of one of our affiliates who purchases the lead for your job. Should you require this information, you can contact us directly and we will endeavour to provide the information you require, or you can waitfor the tradesman to contact you directly.

Q. What if I need to change or cancel the job?

A. You can always log into your secure area and change your job details. If you are making a significant change you might want to consider cancelling your job and posting a new job. We would please ask that if the work is no longer required you cancel the job immediately to avoid tradesmen contacting you regarding your cancelled job.

Q. How does xpertfind.com find me the right tradesmen?

A. The best thing about xpertfind.com is that we take all the hard work out of finding a reliable local tradesman. We search our extensive database of tradesmen and only match those with the right skills. Our selections are completely unbiased. In addition, we only send you details of tradesmen who not only have the expertise and experience you want, but are based close to your postcode and have expressed an interest in your job.

Q. How many tradesmen will contact me and do I need to contact them?

A. It's our job to find local tradesmen who are interested in, and have the necessary expertise for, your particular job. You'll be contacted by up to three tradesmen for each job that you post. If you have not heard from a tradesman within 24 hours of receiving their details, we would suggest that you contact them.

Q. How do I choose a tradesman?

A. You have total control in choosing the tradesman for your job. But here are a few things you should think about when choosing your tradesman. What skills and experience do they have? What qualifications have they achieved? Are they professional, reliable, punctual and courteous? Have they done a job like yours before? How far away are they? What's their feedback like? If any of the tradesmen don't have any feedback or references provided in their details, ask to speak to some of their previous customers directly. Is the price just a bit too high or a bit too low - remember, it's not always best to go for the lowest price.

Q. How do I give feedback?

A. Completing the feedback shouldn't take more than five minutes but is highly valuable to other customers. As well as ticking the ratings boxes, it's important that you also give us feedback in the Comments section. This is extremely useful because it tells us, and the many other customers who use xpertfind.com, which of the tradesmen are doing a great job and giving good service. And which aren't.

In short, if you're happy, tell us about it. And if you're unhappy, tell us about that too. Remember, your feedback will also be seen by the tradesmen and good, constructive comments will be very helpful to them.

Q. How safe is my personal data?

A. We hold the information you complete in a database, with appropriate safeguards using the latest technology to ensure the highest levels of security. We further encrypt all passwords and any other sensitive information. Our server is protected by a dedicated firewall and we operate strict internal policies with regard to accessing personal information. You can see our full Privacy Policy here.

 

 

If you have further questions that we have not been able to answer in these FAQ please feel free to send your question to mailto:help@xpertfind.com?subject=Customer General Enquiry.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We'll send you an email including all contact details, information on the tradesmen's skills and relevant qualifications, and any recent feedback However, we will not automatically be able to provide such detailed information on any tradesmen of one of our affiliates who purchases the lead for your job. Should you require this information, you can contact us directly and we will endeavour to provide the information you require, or you can waitfor the tradesman to contact you directly.

Q. What if I need to change or cancel the job?

A. You can always log into your secure area and change your job details. If you are making a significant change you might want to consider cancelling your job and posting a new job. We would please ask that if the work is no longer required you cancel the job immediately to avoid tradesmen contacting you regarding your cancelled job.

Q. How does xpertfind.com find me the right tradesmen?

A. The best thing about xpertfind.com is that we take all the hard work out of finding a reliable local tradesman. We search our extensive database of tradesmen and only match those with the right skills. Our selections are completely unbiased. In addition, we only send you details of tradesmen who not only have the expertise and experience you want, but are based close to your postcode and have expressed an interest in your job.

Q. How many tradesmen will contact me and do I need to contact them?

A. It's our job to find local tradesmen who are interested in, and have the necessary expertise for, your particular job. You'll be contacted by up to three tradesmen for each job that you post. If you have not heard from a tradesman within 24 hours of receiving their details, we would suggest that you contact them.

Q. How do I choose a tradesman?

A. You have total control in choosing the tradesman for your job. But here are a few things you should think about when choosing your tradesman. What skills and experience do they have? What qualifications have they achieved? Are they professional, reliable, punctual and courteous? Have they done a job like yours before? How far away are they? What's their feedback like? If any of the tradesmen don't have any feedback or references provided in their details, ask to speak to some of their previous customers directly. Is the price just a bit too high or a bit too low - remember, it's not always best to go for the lowest price.

Q. How do I give feedback?

A. Completing the feedback shouldn't take more than five minutes but is highly valuable to other customers. As well as ticking the ratings boxes, it's important that you also give us feedback in the Comments section. This is extremely useful because it tells us, and the many other customers who use xpertfind.com, which of the tradesmen are doing a great job and giving good service. And which aren't.

In short, if you're happy, tell us about it. And if you're unhappy, tell us about that too. Remember, your feedback will also be seen by the tradesmen and good, constructive comments will be very helpful to them.

Q. How safe is my personal data?

A. We hold the information you complete in a database, with appropriate safeguards using the latest technology to ensure the highest levels of security. We further encrypt all passwords and any other sensitive information. Our server is protected by a dedicated firewall and we operate strict internal policies with regard to accessing personal information. You can see our full Privacy Policy here.

 

 

If you have further questions that we have not been able to answer in these FAQ please feel free to send your question to mailto:help@xpertfind.com?subject=Customer General Enquiry.