Feedback and testimonials

Feedback is perhaps one of the most important elements of the whole xpertfind.com website. Any feedback you get from xpertfind.com customers, or testimonials from prior customers, will be a key factor when a customer is deciding which tradesman they want to work with. Customers like dealing with rated tradespeople - for them it is comparable to receiving a personal recommendation from someone. Remember, word-of-mouth is the best advertising you can get and it's free. Good feedback can help you keep existing customers and gain new ones. In short, it can build your business.

When do you get feedback and what is it based upon?

We will aim to provide you with customer feedback both after you have completed a job but also if you don't win the business.

Knowing why you were not chosen for a particular job should help you when quoting for future jobs. We will ask customers the reason for their choice of tradesperson and as soon as they complete this we will send you an email with the feedback. It may be that your prices were too high or you didn't seem to have the right skills. Whatever the reason, you can use the feedback with your next job lead.

We ask all customers to rate their tradesman once the job has been completed. We have tried to keep the feedback process as simple and easy as possible to encourage as many customers as possible to leave feedback. Customers will be asked to rate tradesmen on quality, value for money and an overall rating which will take into account things such as professionalism, punctuality and how the job site was left. We will also encourage customers to leave specific comments for each tradesman.

How you can avoid negative feedback

Listen to your customer's needs and wishes when discussing any job and make sure you are clear on what they can expect from you. Ask for feedback halfway through the job so you can make any adjustments if needed. The better you do the work, the more chance of you getting good feedback and becoming a recommended tradesman.

How to use your feedback

The feedback you get from your customers on xpertfind.com is extremely useful for you. It tells you where you might have a problem and gives you a chance to do things differently in the future. This will improve your feedback later on and bring in more customers and trade opportunities further down the line.

You can turn the feedback you get to your advantage. Even if it is not quite as good as you had hoped, take time to read it and learn from it. Think how you will change in the future to ensure you get a better rating next time. If a tradesman gets a very poor rating we won't automatically post it on the site. We'll take the time to investigate and check whether the feedback gives a fair reflection of the work, or if there's been a major misunderstanding.

Adding your own testimonials and requesting feedback

You can add to your personal profile, positive feedback or testimonials from customers you have worked with before you joined xpertfind.com. This will help to build a strong reputation as a trusted tradesman quickly as well as illustrate the skills and expertise you have - both key elements when quoting for new jobs in the future.

We will ask customers to leave you feedback after you have completed a job but in many cases we find a request from the tradesman is much more effective. Don't forget to ask the customer to complete feedback on you when you have finished the job.