Xpertfind Tradesmens Pricing Policy

At Xpertfind, we aim to provide an efficient, fairly priced service for our tradesmen. We are proud to distinguish ourselves from our competitors with our low, no risk, transparent pricing. The following outlines the fees and payment terms for tradesmen who use Xpertfind's service.

Membership fees

For trade professionals registering on the site there is:

• NO membership fee for registering on the site
• Text and email alerts for any newly-posted jobs we believe match your criteria
• A low lead fee starting at £5 for each job you decide to quote for

Lead fees

Once registered on the site, a tradesman will receive email and text alerts with details on newly-posted jobs that match their skills and are within their preferred working location. These alerts will include a brief description of the job, the general location, an estimate of how much the customer is willing to pay and the cost of the lead. These alerts will be FREE for any month in which a tradesman purchases 2 job leads. In any month where less than 2 leads are bought there will be a token cost of 50p (&VAT) per lead for that month.

The tradesman can decide if they would like to purchase the lead. If the tradesman opts to receive text alerts, they will be able to purchase the lead on the go by responding via text confirming their desire to purchase the lead.

The lead fees are determined by the customers perceived value of the job. There are three simple price points with no additional hidden charges:

• £5 or one credit for jobs under £250
• £10 or two credits for jobs between £250-£1,000
• £15 or three credits for jobs over £1,000

Unlike many of our competitors we do not charge for registering on the site, nor do we charge you when you win business.

In order to start using our services and receiving details of jobs posted, we do need to validate your card details. We do reserve the right to review our fees from time to time. Should there be a need to amend our fees we will notify in writing 30 days prior to a fee change.

How to pay

When you register with Xpertfind you will be asked for details of a credit/debit card. The card details you provide will be stored on a secure server and any future job leads purchased by you will either use existing credits you have purchased or use the stored card details automatically. You can access invoices for all your transactions from your secure area on the site.

You will not be charged for any lead until the job details have been released to you. This helps to avoid the rare situation where a customer may choose to cancel a job between them registering the job and up to three tradesmen purchasing the lead.

What are credits?

You have two options of paying for job leads: using credits you have pre-purchased on the site or paying for each lead separately at the time of purchase. Each credit will cost you £5 +VAT. The number of credits you need for each job depends upon the estimated value of the job:

• One credit for jobs under £250
• Two credits for jobs between £250-£1,000
• Three credits for jobs over £1,000

Why pay in advance?

Credits can be bought instantly on the xpertfind site in your own secure area using your stored credit/debit card details.

Buying credits in advance ensures you are always able to purchase a lead even if you have issues with your stored credit or debit card.

As an appreciation for your loyalty to our service, for every ten credits you purchase online, we will give you one credit for free. What's more, you do not have to purchase all ten credits in one go. You get your first one credit free when you have cumulatively purchased ten credits, your second for free when you have cumulatively purchased 20 credits and so on. Remember, just one credit could get you a free lead.

Payment terms

In order to ensure you can always purchase the job leads you want, we ask that you ensure all card details are valid and that you have sufficient funds available. If, at any time, you need to update or change your card details you can easily do so by going to your profile within your secure area.

We appreciate that it can be difficult at times to remember to update card details if, for example, the card has expired. We also appreciate how important it is for you to be able to purchase a job lead.

Therefore, in the unlikely event that a payment fails when purchasing a lead we will provide you with the lead in good faith. We will contact you to let you know you are in arrears and that you need to amend the card details. As soon as you have amended the card details we will re-process the transaction for the amount outstanding. You will be unable to purchase any additional leads whilst your account is in arrears and we do reserve the right to suspend your account if you do not repay the outstanding amount.

Refunds and cancellations

A tradesman can cancel their membership at any stage. If you are concerned about any transaction that appears on your card, you can contact us directly at help@xpertfind.com. Any refunds will be at the sole discretion of Xpertfind, but if we find a payment has been taken in error we will refund the amount immediately.